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Please check the IQue Knowedge Base for frequently asked questions.

LIVE IQue tech support is available Monday - Friday from  8:00 AM - 8:00PM EST - 

Call: 1-800-526-0233 or 631-225-5400 or email: ique@marksusa.com


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When programming new keys I entered the information and then used "update" instead of "add". I can not access the key info to delete or edit. How can I correct the mistake in the programming?

Changing or deleting this information so it can be reentered into the system would require the

I have just purchased idat unit and software. Much to my chagrin, the software is version 1.2.0. I note that you have an online manual for version 4, which looks like a modern software program, as opposed to the version I have. Would you please send me instructions as to how I can download the current version of the program. Thank you very much, Shmuel Einstein 310-551-4929

The software can not be downloaded from our website. Please call tech support to obtain the latest v
Can not get the iDat to upload lock information. I do a reset Idat module, then do a up load time zone. Go to the door lock enter my code * 14* and the lock goes to red light and Prox card does not work. On a second note what is the definition for time zone. So, I understand if I program the software correct. 810-640-2000

Make sure that you have added your lock(s), and users to the time zone. Check to see if yo
 
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Views		 2005-12-06
2007-10-02

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800-526-0233 | fax 631-225-6136